Customer Care & FAQ

Everything you need to shop Adalene Fashion with confidence.

What is Adalene Fashion?

Adalene Fashion is a curated online boutique focused on feminine occasionwear, elegant dresses and statement accessories. We keep our edit considered so each piece has a clear place in the collection.

What currency do you use?

Prices are displayed in British pounds sterling (GBP).

Do you deliver to the United Kingdom?

Yes. Eligible products can be delivered to the United Kingdom. Available delivery options and charges are shown at checkout.

How long will my order take to arrive?

Delivery timing depends on the product and destination. Where an estimated timeframe is available, it will be shown during checkout or provided with your order confirmation and tracking information.

Will I receive tracking?

Where tracking is available for your shipment, the tracking details will be provided after your order has been dispatched.

How do I choose my size?

Available dress options show the corresponding UK size. Please review the size shown on the product page before placing your order. If a style has limited availability, unavailable sizes may sell out quickly.

Can colours look different in person?

We aim to present colours and finishes accurately, but appearance can vary slightly depending on lighting and your screen settings.

Can I return an item?

Yes, subject to our Shipping & Returns terms and your statutory consumer rights. Please contact us before sending a return so we can provide the appropriate instructions.

What if my item is faulty or not as described?

Please contact us as soon as possible with your order details. Your statutory consumer rights apply to faulty, damaged or incorrectly described goods.

How can I pay?

Available secure payment methods are shown at checkout. PayPal is available on our store.

Can stock change after I view a product?

Yes. Some styles, colours and sizes have limited availability, so stock can change quickly.

How can I contact Adalene Fashion?

Visit our Contact page and send us your message. For order-related enquiries, please include your order number where possible so we can assist more efficiently.